You may have heard the term MSP, but what does it mean? Managed Services Provider (MSP) is “the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses”.1 According to eFolder the following terms are associated with the MSP model:2
- Quote – A quote is an estimate of the price of services or hardware sold. A quote is a formal presentation of these prices for your clients. Quotes should appear in a professional manner and include branding elements such as a logo and tagline.
- Proposal – A proposal is typically used for a special project for a client, outside of the managed services contract. A proposal should identify the business problem and the technology solution you are proposing to solve the problem. Proposals are not meant to list costs or services, but rather the encompassing business solution. Like a quote, proposals should appear professionally and in an aesthetically pleasing manner.
- Contract – A contract is a formal, legally binding document that defines the terms of the Managed Services Provider’s business relationship with their clients. A written contract seals the deal with your client, so well written contracts can have attorney input, and include restrictions, exclusions, and any other terms of the business agreement you wish to include.
- SLA – An SLA, or Service Level Agreement, is part of your contractual obligation with a client. An SLA is an agreed upon amount of time that the Managed Service Provider has to respond or resolve a client issue. It’s a best strategy to under-promise and over-deliver, so build out a standard SLA and be sure to communicate these clearly to your service team and your clients.
Traditionally, information technology companies use the term, IT MSP. Businesses can utilize IT MSPs resources such as expertise, partnerships for better pricing, hosting, etc. The MSP model allows businesses to scale up or down based on the availability of internal resources. For example, why incur the expense of hiring 24/7/365 internal resources when you can pay an IT MSP when you need assistance. There are all inclusive contracts or pay as you go contracts.
Zerofail Southeast (ZFSE) is an IT MSP headquartered in Atlanta, Georgia. We provide a variety of services segmented into six groups: application/user support, IT consulting, network administration, phone support, procurement and software development. Let ZFSE be your IT concierge for all of your IT support services.
Contact us today at email@example.com or 770.396.6000 Option 1 to see how we can assist you.